Sofia Jakobsson

6 Smart Tips for Severing Ties with Employees and What to Learn from Them

Maybe there’s a clash of personalities in your office. Perhaps someone in a position just isn’t panning out or their performance isn’t up to expectations. Either way, there always comes the fateful day wen it’s time to let an employee go. Bear in mind that not all employees on the way out are necessarily problem […]

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Why Customer Churn is So Detrimental for Telecommunications Companies

Customer churn is detrimental in any industry, but especially in telecommunications where people have a strong incentive to jump between providers. Estimates of churn within the industry are only 10 percent per year on the low end; but they are 65 percent on the high end. In under two years a telecom company could have to

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