Business owners who maintain a positive relationship with their customers manage to inspire loyalty from them and even entice them to make a purchase. Each and every company strives to boost customer satisfaction but only a few of them manage to achieve a loyal customer base. A loyal customer would never move on to another […]
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In a piece on personalized customer experience that was featured in Forbes’ Leadership section, Wall Street Journal author and customer service expert Shep Hyken wrote: “When a customer walks into a retail store, the salesperson has two choices: simply ring up a purchase, or truly help the customer get what he or she really needs.”
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Customer churn is detrimental in any industry, but especially in telecommunications where people have a strong incentive to jump between providers. Estimates of churn within the industry are only 10 percent per year on the low end; but they are 65 percent on the high end. In under two years a telecom company could have to
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To become a leading retailer in your industry, it’s essential to be able to master a wide range of areas. This can take time, but the rewards for your business will be huge. Below are some of the most important areas of a retail business every business owner and decision maker in that retail company
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Are you communicating properly online with people who are interested in your products and services? If not, you could be missing out on many opportunities to succeed and build your business. Below are some of the most effective ways you can engage more with your online shoppers and customers. Royalty Free Photo Video Thanks
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Saving Time And Inculcating Convenience Mobile smartphone applications are changing the way we think of the internet. They’re additionally making things less time consuming and more convenient. It’s no wonder they are as popular as they are! Let’s conduct a few thought experiments to get a better idea of the reality. Say you’ve got to
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